About County Care Berkshire
What makes County Care simply the best?
Established in 2011, Carolyn and the County Care Team work tirelessly to provide the best service to all of their Clients- always aiming to go the extra mile. Our clients can trust us to share the information they require throughout the care journey. We will identify and work collaboratively with other health and social care professionals to ensure respectful, compassionate and joined up support is given at all times.
The County Care Team is well trained, reliable and devoted, good listeners and responsive to their clients’ needs.
How we work
Arranging care is just a phone call away
Step 1
Call one of our friendly team members on 01753 201180 for an informal chat. This will give us a chance to talk to you about the care options we offer, to take some initial information and if you are happy to proceed, to arrange a time for one of our care mangers to visit you at home
Step 2
A home care assessment. One of our care managers will visit you and your family at home to discuss your requirements face to face and find out about the type of help you’re looking for. They will ask you to share information about your health needs, daily routine and lifestyle. Together you will create a personalised care plan that sets out how we will support you to remain independent in your own home.
Step 3
You will be allocated a small and regular care team. All of the County Care carers are fully trained and police checked and will work hard to ensure you receive the care and support you need.
Step 4
Once care is in place, the County Care office team will stay in touch, reviewing the care on a regular basis and making any changes to the support package as required.
Your care manager will help you or your family navigate the often complex social care and health systems to ensure you receive all the help you require. This may include talking to your local pharmacist, the occupational therapist for home equipment and the community nursing team.
Our electronic care planning system allows family members to see the daily care notes written by the carers, providing reassurance that their loved one is safe and well.
Our Staff
At County Care we look for carers who have the right attitude and who love to care for others. We pride ourselves on choosing the best people and we are rigorous in our recruitment process. Our carers are enthusiastic and reliable and whilst we recognise the importance of excellent communication skills, equally important is the ability to make a connection with each customer and their family.
All of our carers have annual police checks, professional references and full training including induction and mandatory training.
Mandatory training includes – Safeguarding Vulnerable Adults and Children, Moving and Handling, COSHH, RIDDOR, Food hygiene, Fire Safety, Medication awareness, Equality awareness, First Aid, Infection control, Health and safety.
At County Care we respect and support our carers, ensuring we offer competitive wages whilst providing regular supervision and appraisal.
Our care team are also trained and expected to:
Work with dignity and respect
Work in a person centred way
Maintain a safe environment
Manage challenging behaviour
Provide nutritious meals
Provide mind-stimulating activities
Create social interaction
Supervise daily activities
Meet the office team
Carolyn Jarvis Owner and Director County Care
Since qualifying as a social worker, I have specialised in Child Protection both as a Manager within a busy fieldwork team and as the Child Protection Co-ordinator for Slough.
However, running a domiciliary care agency has been the most rewarding challenge of my life. I gain so much enjoyment from meeting our customers and by working in partnership with other professionals and families to ensure our customers have the best possible care. I am so proud of the County Care Team of carers who always go ‘the extra mile’.
When not at work, you will find me singing with the local chamber choir, running Singing for the Brain sessions with the Alzheimer’s Society, working with the Homeless project in Windsor, getting fit at the gym or seeing friends for a coffee.
Brinda Hurrymun Compliance and Quality Lead
Brinda trained as a Nurse in Learning Disabilities and has worked as a Deputy Manager within a number of Learning Disability Homes. She enjoys the challenges of domiciliary care and believes clients should always have high expectations of their Care Team.
Brinda is responsible for ensuring excellent care is consistently delivered to our clients and heads up the running of the day to day service.
Brinda is a great communicator as well as being caring and patient. She always works diligently, and in a person-centred way.
Marcia Woodward General Manager
As the longest standing employee of County Care, Marcia’s responsibilities span throughout the organisation, from responsibility for ensuring our staff group is paid correctly and on time, to auditing care records and as the first point of call for any IT problems! As a Brazilian, Marcia loves all sport (including football of course) but has a recent passion for skiing.
Liz Akery Payroll
Liz is integral to County Care, not only as a valued member of our team but for her diligent work with payroll and ensuring clients are invoiced correctly and that carers are paid accordingly.
Paula Care Co-ordinator
Paula began her career in care in 1992 when she worked in residential care and nursing homes combining night shifts with childcare responsibilities. Paula next moved to work in domiciliary care where she particularly enjoyed supporting clients to remain independent at home.
With her enthusiastic and positive approach, Paula quickly progressed to Team Leader and then on to Care Co-ordinator. Although a very stressful job, Paula loves to plan the rota whilst maintaining good relationships with carers and clients.
In her spare time, Paula enjoys spending time with family and friends, and going to zumba classes as often as she can.
Sherene McFarlane Domiciliary Care Manager
‘I have worked in the care sector for 30 years.
I started my career as a care assistant looking after the elderly, then worked with adults with a learning disability for many years.
Since locating from the North to the South of England, I have worked in domiciliary care, and have worked as a deputy manager and a care manager.
I believe that you cannot teach care, it is something that we have within ourselves.
When I am not working, I love to cook, and have recently completed ‘a cookery around the world’ course.
Edinah Masaire HR and Compliance Officer
I have worked in the healthcare sector for 10 years. Whilst attending university I worked as a healthcare worker in nursing homes, domiciliary care and supported living. After obtaining my CIPD qualifications in Human Resources Management, I initially worked as a recruitment consultant for healthcare professionals in an agency.
In 2024 I joined the CCB team as the HR Officer. Aside from a work setting, I enjoy investing my skills in my community by mentoring and leading teenagers and youth at my local church.
Jawairia Mahmood Complex Healthcare Manager
I completed a Business and Management course from Blackburn College, accredited by UCLAN, which laid the foundation for my career. My passion for the care sector led me to start working as a Healthcare Assistant, where I gained hands-on experience and a deep understanding of patient care.
As I progressed in my career, I was promoted to Care Coordinator, where I developed valuable experience in managing complex care needs and working closely with clients to provide tailored care solutions. In 2022, I joined County Care, where I found a professional and supportive environment that values quality and compassionate care.
Throughout my career, I have worked with a range of clients, including those with complex care needs, and have always been driven by the desire to make a positive impact on people's lives.